Terms & Conditions - b clinic
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Terms & Conditions

Terms and Conditions

The term ‘b clinics’ or ‘us’ or ‘we’ refers to the website owner, b clinics, and entities within the b clinics group. The term ‘you’, “client’ refers to the user or viewer of our website.

The use of this website is subject to the following terms:

By viewing and using this website, you agree to comply with the terms and conditions.

The content of this website’s pages is subject to change without notice and are for your general information only.

You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than under Australian Copyright Law, which forms part of these terms and conditions. All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

b clinic website may also include links to other websites. The links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Queensland.

 

Cancellation Policy:

If you need to cancel or reschedule your appointment, we require at least 4 hours’ notice.

Failure to give less than 4 hrs notice will be recorded in your client file. It will be at the discretion of your treating practitioner that has been affected by your late notice if a non-refundable deposit is required for all future appointments. Your practitioner also has the right to refuse future treatments.   

Late/Failure To Show Policy:

  • If you are running late for your appointment, please notify our staff as soon as possible. We fully understand that sometimes being late is outside of your control. 

However, if you are more than 10 minutes late to your appointment, it will be up to the discretion of your treating practitioner whether they can accommodate you on this day. We will endeavour to reschedule your appointment to a day and time that suits you and the practitioner.

Failure to show up to your appointment may result in a cancellation fee.

Fortunately, we only have a minority of clients that fail to show up to their appointments without contacting us. To avoid penalising everyone, we will be asking clients who fail to show up to their appointments to pay a deposit for their future appointments. 

Appointment confirmation 

You will receive a confirmation email/text message at the time of your booking and will receive a text message reminder two days before your appointment.

If we do not receive a reply from you, our staff will give you a courtesy call to confirm your appointment. If we haven’t heard from you by the close of business the day before your appointment, we then reserve the right to cancel your appointment without further notice. 

Right to refuse policy

We are a highly trained team of medical professionals. We reserve the right to refuse treatment for any client, at any time, for any reason.

 

b clinic Gift Card

These conditions apply to the b clinic Gift Card (gift card) issued by b clinics (b clinic).

Purchasing or using a b clinic gift card signifies that you accept these conditions. b clinic may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.

If you let another person use your gift card, you must tell them that these conditions will bind them. The law of Queensland applies to this agreement. By entering into this agreement, you unconditionally submit to the jurisdiction of the courts of Queensland.

Clients may use a gift card to purchase goods or services at any b clinic. Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or replaced if lost. They are not legal tender, account cards, credit or debit cards, or securities.

Anyone holding the gift card can use its value to make purchases, so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the b clinic location from which it was purchased. We may be able to stop a gift card value from being used but take no responsibility and are not liable for any loss suffered by you due to a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card at our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement). Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks at our absolute discretion.

We may cancel any gift card or the gift card scheme for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud concerning a gift card.

The gift card remains the property of b clinic.

New client offer- $30 or $50 off first treatment

  • b clinic’s New Client offer is no longer available as of 28/02/19.

New Mooloolaba Clinic Opening Special

All NEW clients to our Mooloolaba clinic will receive a free consultation with Dr Evans plus $50 off their first cosmetic injectable treatment..

  • This offer expired on 24/12/18.

Skin Needling with DermaPen 

Includes:
1 x Full-face skin needling treatment with DermaPen (valued $299)

Medical skin needling has a long list of benefits without the adverse side effects that often come with ablative (wounding) lasers and other aggressive heat-based treatments. Also known as Collagen Induction Therapy, this effective, non-invasive treatment stimulates collagen production to improve the appearance of your skin’s surface.

Terms & conditions of the promotion:

  • A free no-obligation medical consultation with a qualified b clinic practitioner must be conducted before treatment.
  • b clinics, medical practitioners and staff reserve the right to determine suitable treatment for the client.
  • This treatment is only available at selected clinics only.
  • This offer cannot be used in conjunction with any other offer.
  • This promotional offer is only available for one single full-face skin needling only. Extra treatment areas will incur an extra cost; please ask your practitioner for an additional fee to treat areas such as the neck or chest.
  • b clinics, medical practitioners and staff reserve the right to determine suitable treatment for the client.
  • This discount is not available on Dermapen skin needling packages.
  • This offer expires 25th of December 2021.
  • This offer is available only at b clinic Robina, Sunnybank & James st clinics.

Skin Treatment Packs

The savings specified for each package are calculated on the normal per treatment price and not prepaid prices.

Clients may purchase as many skin packs as they desire. However, payment must be made upfront in total, and the terms of our refund policy apply.

The total amount of the package is payable before the commencement of any treatments.

Bookings must be made for treatment.

Appointments cancelled, missed, or changed without 24 hours’ notice, which will have been taken and deducted from the client’s package.

A  b clinic nurse will advise clients on each treatment’s recommended time frames within the skin package purchased. However, it is the client’s responsibility to ensure they book their treatments in advance to make available appointments.

Skin Treatments are available at selected clinics only.

All skin packages have a 12-month expiry on the redemption of treatments.

If we believe that additional treatments will reach the desired result, we will advise them before purchasing the skin packages.

Clients must inform b clinic staff of their skin concerns before commencing all treatments/Skinstitut products, and a consent form must be signed.

Clients need to follow all at-home protocols recommended by the b clinic nurse or skin therapist.

IPL Skin Rejuvenation Package Special Terms & Conditions:

  • Clients may purchase an IPL skin rejuvenation package at $480.00 prices set out in the marketing materials.
  • A pack is defined as the purchase of 3 IPL skin rejuvenation treatments in advance.
  • This pack, when purchased entitles purchase entitles the client to less than  27% discount on the total price of 3 individual treatments.
  • No reduction in price is available where areas have been treated.
  • Bookings must be made for all IPL skin rejuvenation treatments.
  • Bookings for IPL may not be available at all times on all days at all clinic locations.
  • Clients must pre-pay for the IPL skin rejuvenation package. Multiple pre-paid discount prices are not available.
  • The package cannot be used between two or more clients. Photo ID may be required as proof of identity.
  • The discounted offered on IPL skin rejuvenation cannot be used in conjunction with any other offers.
  • A free no-obligation medical consultation with a qualified b clinic practitioner must be conducted before treatment.
  • b clinics, medical practitioners and staff reserve the right to determine suitable treatment for the client.
  • The terms of our refund policy apply.

Professional & Medical Grade Skin Peels Terms & Conditions

  • When clients purchase 3 professional or medical grade skin peels, they are entitled to receive.
  • One free peel as equal to the same or less value as the peels they have purchased.
  • Payment for 3 treatments must be received in full and before any treatment commencing.
  • Peel type cannot be changed unless under recommendation by a qualified b clinic practitioner.
  • The package cannot be used between two or more clients. Photo ID may be required as proof of identity.
  • Clients may purchase a Peel package at the prices set out in the marketing materials.
  • The discounted offered on Peel packages cannot be used in conjunction with any other offers.
  • Bookings must be made for all Peel treatments.
  • Bookings for Peels may not be available at all times on all days at all clinic locations.
  • A free no-obligation medical consultation with a qualified b clinic practitioner must be conducted before treatment.
  • b clinics, medical practitioners and staff reserve the right to determine suitable treatment for the client.

Terms and Conditions for cosmetic injections:

  • Cosmetic injection treatments cannot be pre-paid.
  • Bookings must be made in advance.
  • Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
  • Only the 30-minute consultations are complimentary.
  • Price per area is defined as a sufficient product to achieve the medically appropriate result.
  • Free top up treatment applies to muscle relaxant treatments only and is only available for clients that have received a full-recommended dose of muscle relaxant. Clients must return for their free review appointment within 1 month of their initial muscle relaxant treatment with their initial treating b clinic practitioner to be deemed eligible to receive free muscle relaxant top-up treatment.
  • The cost of $990 for 2ml and $1485 of dermal filler applies only to the HA dermal filler.
  • For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
  • Products purchased in a package can only be used for one appointment.
  • Packages cannot be split over appointments.

Cosmetic Injectable Packages:

  • All cosmetic injectable packages expired on 31/03/19.
  • Clients must purchase & be treated with the full contents of the package before or on 31/03/19.
 

Decolletage Package

Total Package Price $550 -Includes 1  IPL or Picosure Laser treatment Plus 1 Skinvigor8 Pad.

Treatment 1: At your first treatment, your b clinic practitioner will assess your skin type and condition and choose either PicoSure Laser or IPL to rejuvenate the décolletage area.

  • PicoSure with focus lens array and Revlite lasers gently and effectively target unwanted pigmentation and skin discolourations while increasing elastin and collagen production. You’ll see an improvement in overall skin quality, and your skin will appear rejuvenated, pigmentation-free, smoother and supplier.
  • IPL (Intense Pulse Light) uses high-intensity light to address skin imperfections. It can promote and increase collagen formation, improving overall skin quality and texture. It’s great for spider veins, port wine stains and rosacea, as well as pigmentation and freckles.

Treatment 2: After 2-4 weeks, you’ll come back for your second décolletage session, a Beauty Booster 1ml treatment.

  • Beauty Booster Treatments have a plumping effect on your skin, improving its elasticity, texture and hydration. They make your skin glow with healthy vitality. Your skin will have better colour, be less creased, better hydrated and be more supple.
  • Plus, clients will take-home 1 skinvigor8 pad. Valued at $44, designed to prevent and repair chest wrinkles while you sleep! Simply pop it on at night to banish décolletage lines by the time you wake.
  • Please note, while it’s likely you’ll see immediate results for all of these treatments in just one session, multiple skin treatments may be required to achieve optimal results.VIP Card with purchase of Picosure laser focus array lens for Laser Skin Rejuvenation

Purchase a full Picosure focus array lens and receive a 10% discount on the following treatments & product:

  • Beauty booster treatment (does not include beauty booster packages), microdermabrasion, skin needling, IPL treatments, skin peels & b skin skincare products (does not include b skin kits).
  • This discount offer does not include injectable treatments.
  • This discount can be used only with the purchase of a full PicoSure focus array lens.
  • This discount offer cannot be shared between two or more clients.
  • This discount expires 6 months from the time of purchase of the PicoSure focus array lens.
  • Discount cannot be used in conjunction with any other treatment package offers.
  • A free no-obligation medical consultation with a qualified b clinic practitioner must be conducted before all treatments.
  • b clinic medical practitioners and staff reserve the right to determine suitable treatments for the client. This offer does not include Revlite laser treatments.
  • Picosure laser treatments are available at the Fortitude Valley location only.
 

Microdermabrasion Promotion

Promotional price $59- Normal Price $100 Expires 29th of January 2018

  • This offer includes treatment for the full face only and does not include treatment to the neck or any other body areas.
  • This promotion cannot be used in conjunction with any other offer.
  • Pre-payment / purchase of treatments is required.
  • Available at selected b clinic locations.
  • Treatment packages are not able to be split between more than one person.
  • Promotional pricing not applicable to existing bookings and will only apply to new bookings made and paid during the promotion period.
  • The offer is for a limited time only and is subject to availability.
  • b clinic staff reserves the right to end the sale at any time without prior notification or advertisement.
  • Promotion pricing applies to specified treatments only. Excludes all other treatments and products listed in the b clinic treatment menu and pricing on the website.
  • b clinic medical practitioners and or skin technicians reserve the right to determine suitable treatment for the client and to refuse treatment for a client if deemed not suitable.

Skin Promotional Offers

b skin & Cosmedix  20% Entire Skincare Range Sale

  • Available for purchase at selected b clinic’s locations or to order by phone Call 1300558188.
  • Buy 3 or more products and receive Free Express Shipping.
  • Free Express shipping offer applies only to deliveries within Australia.
  • This promotional offer applies to b skin’s -100ml size products only.
  • It cannot be used in conjunction with any other offer.
  • This offer is only available while stocks last.

Refunds

  • b clinics have a ‘no refund’ policy on purchases if you simply change your mind.
  • Treatments/services are not transferable to other individuals or clinics.
  • In the case of prepaid treatments, the treatment will be forfeited.
  • Refunds will be provided where required under the Australian Consumer Law.
  • Deposits paid for cosmetic injectable treatments are non-refundable.

Pre-paid Treatments

If you pre-pay for treatments, you will save an amount according to the pre-payment schedule. There is no refund on pre-pays, and they are not transferable to other individuals, treatment areas or clinics. Pre-pays have a 12 months expiry date. 24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments.

Special PicoTuning Full Face special $350 Normally $380

PicoTuning using PicoSure laser FOCUS Lens Array combines several passes of different intensities to improve skin texture, reduce pore size and improve unwanted epidermal and dermal pigmentation. It also stimulates collagen and elastin, penetrating deep into the skin layers. PicoTuning can be used safely on all skin types and with minimal downtime.

  • This offer cannot be used in conjunction with any other offer. Including new client offer.
  • Discount applies to single treatments only, not available on PicoSure laser packages.
  • This offer is available on PicoSure Laser skin rejuvenation treatments only.
  • Available at James St clinic only
  •  This offer expires  30th of June 2019

eTwo Sublative Treatment

Sublative Introductory Package Specials

Buy 1 x Full Face Sublative treatment for $450 and receive

50% off the 2nd treatment

Buy 3 x Full Face Sublative treatments and receive the 4th treatment FREE.

Sublative Eye (upper eye & underneath eye) Treatment $250

Buy 3 x total price Sublative Eye Treatments and receive 1 x Eye treatment Free.

  • The full-face treatment price does not include the neck or another part of the body.
  • Packages cannot be split between clients.
  • Packages must be used 12 months from the purchase date.

The full package price must be paid in full at the client’s initial treatment to receive the package discount.

Brisbane City clinic

Advertising flyer:

  • Most affordable doctor-only cosmetic clinic in the CBD. Our everyday prices: 2 areas of muscle relaxant $440
  • The above price includes two of the following: crow’s feet, frown lines, and horizontal lines, plus free top up if required.*
  • 2 ml of dermal filler from $990
  • Up to 20% lower price than other doctor-only injectable clinics in the CBD
  • Neither the Brisbane city b clinic nor any other b clinic location offers price matching on any cosmetic injectable treatments.
  • Free top up treatment applies to muscle relaxant treatments only and is only available for clients that have received a full-recommended dose of muscle relaxant.
  • Clients must return for their free review appointment within 1 month of their initial muscle relaxant treatment with their initial treating b clinic practitioner to be deemed eligible to receive free muscle relaxant top-up treatment.
  • The cost of $990 for 2ml of dermal filler applies for HA dermal filler only.

Just for you! Gift card offer

  • This gift card entitles ‘you’ the receiver of this card a complimentary skin analysis/consult and 15% off any skin treatment with one of our skin therapists.
  • This offer cannot be used in conjunction with any other offer.
  • This offer excludes the following treatments; Beauty Booster, all PDO Thread treatments and cosmetic injectable treatments.
  • This offer is only available at the following selected b clinic locations; Sunnybank, Fortitude Valley and Burleigh Heads.
  • This offer cannot be exchanged for any other goods or services.
  • This card cannot be transferred to another person nor client.
  • This offer is valid for a limited time. For details please see the expiry date on the card.

Boomerang offer

Clients are eligible to receive 15% off the exact same skin treatment if they return within 8 weeks for a follow-up skin treatment.
*This offer cannot be applied to any other skin treatment.
*This offer is only valid for 8 weeks following the client’s previous skin treatment.
*This offer cannot be used in conjunction with any other offe