Cancellation Policy:
If you need to cancel or reschedule your appointment, we require at least 4 hours’ notice.
Failure to give less than 4 hrs notice will be recorded in your client file. It will be at the discretion of your treating practitioner that has been affected by your late notice if a non-refundable deposit is required for all future appointments. Your practitioner also has the right to refuse future treatments.
Late/Failure To Show Policy:
- If you are running late for your appointment, please notify our staff as soon as possible. We fully understand that sometimes being late is outside of your control.
However, if you are more than 10 minutes late to your appointment, it will be up to the discretion of your treating practitioner whether they can accommodate you on this day. We will endeavour to reschedule your appointment to a day and time that suits you and the practitioner.
Failure to show up to your appointment may result in a cancellation fee.
Fortunately, we only have a minority of clients that fail to show up to their appointments without contacting us. To avoid penalising everyone, we will be asking clients who fail to show up to their appointments to pay a deposit for their future appointments.
Appointment confirmation
You will receive a confirmation email/text message at the time of your booking and will receive a text message reminder two days before your appointment.
If we do not receive a reply from you, our staff will give you a courtesy call to confirm your appointment. If we haven’t heard from you by the close of business the day before your appointment, we then reserve the right to cancel your appointment without further notice.
Right to refuse policy
We are a highly trained team of medical professionals. We reserve the right to refuse treatment for any client, at any time, for any reason.